Client Support Administrator (Loyalty Program Solutions)

Salary:             $50K to $55K with discretionary bonus

Our client is a rapidly growing firm in Delaware County, PA. They are professional, agile and their goal is to be the leading provider in the gift, reward card and loyalty program solutions. Our client works with Fortune 500 companies, Enterprise, as well as Small to Mid-Sized Business (“SMB”). They have the flexibility to create a customized solution to fit clients’ needs and goals.

This is an exciting opportunity for individuals who are passionate about providing outstanding customer support. They offer competitive pay and a positive work environment. If you are a motivated team player with excellent communication skills, we would love to hear from you!

Work environment includes:

  • Modern office setting
  • Food provided (stocked kitchen)
  • Growth opportunities
  • Casual work attire
  • Flexible working hours

Responsibilities:

  • Provide exceptional customer support via phone, email, and chat.
  • Assist customers with inquiries, concerns, and complaints.
  • Perform data entry and maintain accurate customer records (CRM)
  • Upsell or cross-sell products and services to maximize sales opportunities.
  • Make outbound calls to follow up with current customers or provide additional information.
  • Handle customer escalations and resolve issues in a timely manner.

Qualifications:

  • Excellent phone etiquette and communication skills
  • Strong desire to grow professionally and personally.
  • Strong ability to analyze customer needs and provide appropriate solutions.
  • Prioritize and manage multiple tasks effectively.
  • Demonstrated ability to work in a fast-paced environment.
  • Previous experience in customer service or sales is preferred.
  • CRM Experience is preferred (HubSpot or Salesforce)

Benefits:

  • 401(k) matching
  • Flexible schedule
  • Paid time off

Experience level:

  • Minimum of 1 year

Shift:

  • Day shift
  • Evening shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed (flex time M-F, if you work a Saturday)

Don’t see an opportunity that fits what you are looking for? Reach out to see what else might be in our pipeline.

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